Questions, Answered Properly
Short answers. No deflection.
What clinicians ask before they send the first case — turnaround, revisions, software, white-label work and data handling.
Still unsure?
Send a case instead
A real case answers more than any FAQ can. If aligners are not the right treatment for the case, we will say so before you commit.
24-48 hours as standard, measured from the moment we have a complete scan set and prescription. Revision rounds come back in 12-24 hours. Rush service is available on request.
Revisions are unlimited and included until you approve. You pay for a plan you have signed off, never one you have not.
No. We work inside the platform you already use, or in ours. Where your licence is node-locked we operate remotely on your own workstation, so your data never leaves your system.
Yes. Your branding, your client relationship, our setups behind it. Files are named to your convention and we never contact your clients.
Send us one. Extractions, open bites, severe crowding, mixed dentition. And if a case is not realistically treatable with aligners, we will tell you before you start, not at refinement.
Encrypted transfer and storage, access logging, scheduled deletion, and a signed BAA or DPA before your first case. We also recommend submitting cases under a reference number so we never hold identifying data at all.
You are. We are digital treatment planning technicians. Every setup is a technical proposal built to your prescription, and nothing proceeds without your written approval.
